Yes.  Anyone can pay money into your TCU SmartCard Account via an online bank transfer using your TCU SmartCard Account BSB and Account Number.  Note that all money in your TCU SmartCard Account will be subject to the account restrictions.

There are no restrictions when transferring money from your TCU SmartCard Account to another TCU SmartCard Account (referred to as an “Internal Transfer”.).

When making a transfer from your TCU SmartCard Account to another account that is not a TCU SmartCard Account (referred to as an “External Transfer”), limits may apply. 

Yes, but this must be approved and organised by Services Australia.

If you pay private rent or have any specific payment needs, you will need to call the Services Australia SmartCard Hotline on 1800 252 604 (freecall), before setting up a transfer for your rent.

You can log in to your online TCU SmartCard Account or TCU SmartCard eIM mobile app and use the Transfers and BPAY option for paying bills.  

To make a BPAY Payment, you will need a valid BPAY Biller Code, customer reference number and payment amount to make a BPAY Payment.

Before making a BPAY Payment, you should check that the BPAY Biller is not Blocked Merchants List displayed here.

On your statement or ATM balance enquiry, the current balance is the amount in your TCU SmartCard Account and is inclusive of both processed and pending transactions.  This means the amount in the current balance may not all be available for spending.

The available balance is the amount that is immediately available for spending.  The available balance is the current balance less any pending transactions.

Yes.  Your TCU SmartCard Account can be used online to pay bills with BPAY, direct debit and transferring money to other accounts.  Your TCU SmartCard Account can be accessed online here.

There are many ways to check how much money you have available in your account, all of which are available 24 hours a day.  These include:

• Logging into your online TCU SmartCard Account at smartcardeimbanking.tcu.com.au/tcu/
• Logging into your TCU SmartCard eIM mobile app
• Sending the SMS “BAL XXXX” from your registered mobile (where XXXX is the last four digits of your SmartCard number) to 0427 120 202 and we will send you an SMS with the amount of money you have in your account
• Obtaining a free balance enquiry from any one of the following ATMs:

1. any TCU ATM;
2. any Westpac, St. George, BankSA, and Bank of Melbourne ATM;
3. any other ATM in Australia that does not charge a fee for balance enquiries (including Commonwealth, NAB and ANZ ATMs); and
4. Calling the Customer Service Centre on 1800 828 232 (freecall) and following the prompts to hear your available balance.

The TCU SmartCard Account BSB and Account Number are printed on the back of your SmartCard with your name on it.  They can also be found on your statement.

Once you have activated your SmartCard, you can turn your card ON or OFF by logging into your online TCU SmartCard Account or TCU SmartCard eIM mobile app.  When your SmartCard is ON, the switch is green.  If you want to turn your SmartCard OFF, so that it cannot be used, just click on this switch.  Your SmartCard cannot be used when it is OFF.

Click the switch again to turn it back ON.

Remember that when you turn off your SmartCard, you are not turning off your online TCU SmartCard Account.

If your SmartCard is stolen, you should call the Customer Service Centre on 1800 828 232 (freecall) between 9.00am to 4.30pm Monday to Friday (Australia Central Standard Time), or 1800 621 199 outside business hours, or if you are overseas, on +61 2 9959 7480.  Alternatively, you can log in to your online TCU SmartCard Account or TCU SmartCard eIM mobile app to immediately turn OFF or block your SmartCard and order a replacement SmartCard.

You can turn OFF your SmartCard by going online and following the steps below:

Log in to your online TCU SmartCard Account or TCU SmartCard eIM mobile app

Click on ON/OFF switch.

If you find your SmartCard, you can go online or to your TCU SmartCard eIM mobile app again to turn your SmartCard back ON.

If you cannot find your SmartCard, you can block your SmartCard by going online and following the steps below:

Note: Blocking your SmartCard cannot be reversed.

Log in to your online TCU SmartCard Account or TCU SmartCard eIM mobile app

• Click on the Settings link
• Click on the Block Card link
• Click on Block Card button.

Remember that when you block your Smartcard, you are not blocking your online TCU SmartCard Account.  If you suspect that an unauthorised person knows your password to your online TCU SmartCard Account, you should immediately change your password or call the Customer Service Centre on 1800 828 232 (freecall) to report the issue.

Once you block your SmartCard, it cannot be unblocked and you will need to request a new SmartCard be sent to you. 

Depending on where you live, you may be able to pick up a temporary SmartCard from your nearest TCU branch or a Services Australia. 

Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the SmartCard Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available.