Contact Us

Call Centre

Phone: (08) 8999 0777 or Free Call 1800 828 232

Use these alternate phone numbers in cases of service issues with our main numbers:

Call Centre: (08) 8922 4904

TCU Phone Banking: (02) 9737 6800

SmartCard Phone Banking: (07) 3335 4136

Opening Hours 9.00am to 4.30pm

The Lost or stolen CueCards and Visa cards after hours hotline is 1800 621 199. If calling from overseas dial 61 02 9959 7480.

Email Us


Contact Form

Privacy Notice:

Traditional Credit Union is collecting the above information so that we may respond to your enquiry and provide information in relation to products and services we provide. We will only use this information, unless you are already a member or subsequently decide to obtain a service or product from us,  to respond to your enquiry. We may also disclose your personal information to agents, contractors, government agencies and bodies  who assist us in our dealings with you. Our Privacy Policy (which you can obtain at this link, in branch or by contacting us on (08) 89990777 and asking for a copy) contains more information on how you can access and correct your personal information, how we use your personal information, how to complain if you believe we’ve breached our privacy obligations, and how we deal with complaints.