Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.
You can lodge a complaint in any of the following ways:
Phone: (08) 8999 0777
Fax: (08) 8999 0788
In writing to
PO Box 40425, Casuarina NT 0811
Completing a TCU Member Complaint Form
TCU subscribes to an external disputes’ resolution scheme, please contact:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001.
Phone: 1800 931 678
or visit their website at https://www.afca.org.au/