Complaints and Feedback

Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.

Dispute Resolution Guide

You can lodge a complaint in any of the following ways:

Phone: (08) 8999 0777

Fax: (08) 8999 0788


In writing to

TCU Complaints
PO Box 40425, Casuarina NT 0811

Completing a TCU Member Complaint Form

TCU subscribes to an external disputes’ resolution scheme, please contact:

Australian Financial Complaints Authority (AFCA)

GPO Box 3, Melbourne VIC 3001.

Phone: 1800 931 678


or visit their website at

Privacy Notice:

Traditional Credit Union is collecting the above information so that we may respond to your enquiry and provide information in relation to products and services we provide. We will only use this information, unless you are already a member or subsequently decide to obtain a service or product from us,  to respond to your enquiry. We may also disclose your personal information to agents, contractors, government agencies and bodies  who assist us in our dealings with you. Our Privacy Policy (which you can obtain at this link, in branch or by contacting us on (08) 89990777 and asking for a copy) contains more information on how you can access and correct your personal information, how we use your personal information, how to complain if you believe we’ve breached our privacy obligations, and how we deal with complaints.