Complaints and Feedback

Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.

You can lodge a complaint in any of the following ways;

in person;

phone: (08) 8999 0777;

fax: to TCU on (08) 8999 0788;

Email: info@tcu.com.au completing a TCU Member Complaint Form;

or in writing to;

TCU Complaints
PO Box 40425, Casuarina NT 0811

TCU subscribes to an external disputes’ resolution scheme, please contact:

Australian Financial Complaints Authority (AFCA)

GPO Box 3, Melbourne VIC 3001.

Phone: 1800 931 678

Email: info@afca.org.au

or visit their website at https://www.afca.org.au/