Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.
You can lodge a complaint in any of the following ways;
in person;
phone: (08) 8999 0777;
fax: to TCU on (08) 8999 0788;
Email: info@tcu.com.au completing a TCU Member Complaint Form;
or in writing to;
TCU Complaints
PO Box 40425, Casuarina NT 0811
TCU subscribes to an external disputes’ resolution scheme, please contact:
The Ombudsman, FOS GPO Box 3, Melbourne VIC 3001.
Phone: 1800 367 287
Fax: (03) 9613 6399
Email: info@fos.org.au
or visit their website at https://fos.org.au/