Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.
You can lodge a complaint in any of the following ways;
phone: (08) 8999 0777;
fax: to TCU on (08) 8999 0788;
Email: firstname.lastname@example.org completing a TCU Member Complaint Form;
or in writing to;
PO Box 40425, Casuarina NT 0811
TCU subscribes to an external disputes’ resolution scheme, please contact:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001.
Phone: 1800 931 678
or visit their website at https://www.afca.org.au/