Instead of sending statements to your postal address, at your request we can provide you with statements electronically. You can request electronic statements by logging into your online account or TCU SmartCard eIM mobile app and following the prompts, or by calling the Customer Service Centre on 1800 828 232 (freecall).
FAQ Groups: SmartCard Cardholder FAQs
Where can I find a TCU branch?
TCU branches are located in the Northern Territory. Visit our dedicated TCU branch staff for assistance with:
- activating your card
- balance enquiries
- setting up direct debits
- setting up your online banking account
- setting up your mobile app
- providing a temporary replacement card
- collecting of your personalised TCU card
You can find your nearest TCU branch here or by calling the Customer Service Centre on 1800 828 232 (freecall).
How often do I receive my account statement?
We will send you a statement showing your transaction history once every 6 months. You can request monthly statements by logging into your online TCU SmartCard Account or TCU SmartCard eIM mobile app and following the prompts, or by calling the Customer Service Centre on 1800 828 232 (freecall).