You can log in to your Cashless Debit Card account or TCU CDC mobile app and use the Transfers and BPAY option for paying bills.  

To make a BPAY Payment, you will need a valid BPAY Biller Code, customer reference number and payment amount to make a BPAY Payment.

Before making a BPAY Payment, you should check that the BPAY Biller is not Blocked Merchants List displayed here.

Yes.  If you need to set up a direct debit, depending on the payment preference of the business, you can set up a direct debit using either the Cashless Debit Card BSB and Account Number or your Cashless Debit Card number and CVV (the three digit number on the back of your card).  For example, you can set up direct debit to pay your phone bill.

If you pay private rent or have any specific payment needs, you may need to call the Cashless Debit Card Hotline on 1800 252 604 (freecall), before setting up a transfer for your rent.

You should also make sure that the merchant is not on the Blocked Merchants List displayed here.

To set up a direct debit you will need to fill in a direct debit authority with the person or business that will collect the payment and provide them with your BSB and Account Number which can be found in your online account or TCU CDC mobile app. 

You can call our Customer Service Centre on 1800 828 232 (freecall) or you can visit a TCU branch for assistance.

There are no restrictions when transferring money from your TCU Cashless Debit Card account to another TCU Cashless Debit Card account (referred to as an “Internal Transfer”.).

When making a transfer from your TCU Cashless Debit Card account to another account that is not a TCU Cashless Debit Card account (referred to as an “External Transfer”), limits may apply.  Please see Transferring funds from your Cashless Debit Card account for more information.

You can transfer money to any person or merchant, subject to your daily account limits or if a merchant is restricted or blocked.

Yes.  Anyone can pay money into your Cashless Debit Card account via an online bank transfer using your Cashless Debit Card BSB and Account Number.  Note that all money in your Cashless Debit Card account will be subject to the account restrictions.

Yes.  Centrepay and the Rent Deduction Scheme are available for everyone who is receiving welfare payments.  Centrepay and the Rent Deduction Scheme payments are paid from the funds which would have otherwise been placed in your Cashless Debit Card account, and will not affect the amount of unrestricted funds you receive (unless all your deductions combined exceed the amount of your welfare payment that is paid into your Cashless Debit Card account). 

Please contact Centrelink if you have any questions about your Centrelink payments, Centrepay or the Rent Deduction Scheme.

You can view the past transactions on your Cashless Debit Card account by logging into your online Cashless Debit Card account or TCU CDC mobile app.  You can also contact the Customer Service Centre on 1800 828 232 (freecall) and they can tell you about your transactions over the phone.

You may also request regular monthly or six-monthly statements to be mailed to you, or we can provide your statements electronically.

No.  Your Cashless Debit Card does not allow credit.  This means that if you have insufficient funds on your Cashless Debit Card, you will not be able to make a purchase.

If you do not have enough money in your Cashless Debit Card account for your purchase, the transaction will be declined.

Yes.  Please call the Customer Service Centre on 1800 828 232 (freecall) to block your online Cashless Debit Card account if you think someone is logging into your Cashless Debit Card account and making online purchases or payments.  When you want to unblock your online Cashless Debit Card account again, contact the Customer Service Centre on 1800 828 232 (freecall).