Read the Conditions of Use for the Cashless Debit Card here

TCU maintains all personal information in accordance with the Privacy Act 1988 (Cth) and its Cashless Debit Card Privacy Policy. 

Any information shared between TCU and the Australian Government occurs within the requirements of privacy laws.  The Government only uses the data in accordance with the Australian Privacy Principles.

If your Cashless Debit Card is damaged, you can call the Customer Service Centre on 1800 828 232 (freecall) or, alternatively, go online and follow the steps below to arrange for a replacement Cashless Debit Card to be sent to you:

Log in to your online Cashless Debit Card account or TCU CDC mobile app

• Click on the Settings link
• Click on the Replace Card link.

Depending on where you live, you may be able to pick up a temporary Cashless Debit Card from your nearest TCU branch or a Services Australia. 

Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the Cashless Debit Card Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available. 

If your Cashless Debit Card is stolen, you should call the Customer Service Centre on 1800 828 232 (freecall) between 9.00am to 4.30pm Monday to Friday (Australia Central Standard Time), or 1800 621 199 outside business hours, or if you are overseas, on +61 2 9959 7480.  Alternatively, you can log in to your Cashless Debit Card account or TCU CDC mobile app to immediately turn OFF or block your Cashless Debit Card and order a replacement Cashless Debit Card.

You can turn OFF your Cashless Debit Card by going online and following the steps below:

Log in to your online Cashless Debit Card account or TCU CDC mobile app

Click on ON/OFF switch.

If you find your Cashless Debit Card, you can go online or to your TCU CDC mobile app again to turn your Cashless Debit Card back ON.

If you cannot find your Cashless Debit Card, you can block your Cashless Debit Card by going online and following the steps below:

Note: Blocking your Cashless Debit Card cannot be reversed.

Log in to your online Cashless Debit Card account or TCU CDC mobile app

• Click on the Settings link
• Click on the Block Card link
• Click on Block Card button.

Remember that when you block your Cashless Debit Card, you are not blocking your online Cashless Debit Card account.  If you suspect that an unauthorised person knows your password to your online Cashless Debit Card account, you should immediately change your password or call the Customer Service Centre on 1800 828 232 (freecall) to report the issue.

Once you block your Cashless Debit Card, it cannot be unblocked and you will need to request a new Cashless Debit Card be sent to you. 

Depending on where you live, you may be able to pick up a temporary Cashless Debit Card from your nearest TCU branch or a Services Australia. 

Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the Cashless Debit Card Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available. 

Once you have activated your Cashless Debit Card, you can turn your card ON or OFF by logging into your online Cashless Debit Card account or TCU CDC mobile app.  When your Cashless Debit Card is ON, the switch is green.  If you want to turn your Cashless Debit Card OFF, so that it cannot be used, just click on this switch.  Your Cashless Debit Card cannot be used when it is OFF.

Click the switch again to turn it back ON.

Remember that when you turn off your Cashless Debit Card, you are not turning off your online Cashless Debit Card account.

The Cashless Debit Card BSB and Account Number are printed on the back of Cashless Debit Card with your name on it.  They can also be found on your statement.

There are many ways to check how much money you have available in your account, all of which are available 24 hours a day.  These include:

• Logging into your online Cashless Debit Card account at cdcbanking.tcu.com.au/tcu/
• Logging into your TCU CDC mobile app
• Sending the SMS “BAL XXXX” from your registered mobile (where XXXX is the last four digits of your Cashless Debit Card number) to 0427 120 202 and we will send you an SMS with the amount of money you have in your account
• Obtaining a free balance enquiry from any one of the following ATMs:

1. any TCU ATM;
2. any Westpac, St. George, BankSA, and Bank of Melbourne ATM;
3. any other ATM in Australia that does not charge a fee for balance enquiries (including Commonwealth, NAB and ANZ ATMs); and
4. Calling the Customer Service Centre on 1800 828 232 (freecall) and following the prompts to hear your available balance.

Yes.  Your Cashless Debit Card account can be used online to pay bills with BPAY, direct debit and transferring money to other accounts.  Your Cashless Debit Card account can be accessed online here.

On your statement or ATM balance enquiry, the current balance is the amount in your Cashless Debit Card account and is inclusive of both processed and pending transactions.  This means the amount in the current balance may not all be available for spending.

The available balance is the amount that is immediately available for spending.  The available balance is the current balance less any pending transactions.

An external transfer is a transfer of money from a TCU Cashless Debit Card account to another account that is not a TCU Cashless Debit Card Account.

When making an external transfer, you must say whether the transfer is for a housing payment or to an “Indue CDC Account”.

For more information, see Transferring funds from your Cashless Debit Card account