If your Cashless Debit Card is damaged, you can call the Customer Service Centre on 1800 828 232 (freecall) or, alternatively, go online and follow the steps below to arrange for a replacement Cashless Debit Card to be sent to you:
Log in to your online Cashless Debit Card account or TCU CDC mobile app
- Click on the Settings link
- Click on the Replace Card link.
Depending on where you live, you may be able to pick up a temporary Cashless Debit Card from your nearest TCU branch or a Services Australia.
Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the Cashless Debit Card Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available.