If your Cashless Debit Card is stolen, you should call the Customer Service Centre on 1800 828 232 (freecall) between 9.00am to 4.30pm Monday to Friday (Australia Central Standard Time), or 1800 621 199 outside business hours, or if you are overseas, on +61 2 9959 7480. Alternatively, you can log in to your Cashless Debit Card account or TCU CDC mobile app to immediately turn OFF or block your Cashless Debit Card and order a replacement Cashless Debit Card.
You can turn OFF your Cashless Debit Card by going online and following the steps below:
Log in to your online Cashless Debit Card account or TCU CDC mobile app
Click on ON/OFF switch.
If you find your Cashless Debit Card, you can go online or to your TCU CDC mobile app again to turn your Cashless Debit Card back ON.
If you cannot find your Cashless Debit Card, you can block your Cashless Debit Card by going online and following the steps below:
Note: Blocking your Cashless Debit Card cannot be reversed.
Log in to your online Cashless Debit Card account or TCU CDC mobile app
- Click on the Settings link
- Click on the Block Card link
- Click on Block Card button.
Remember that when you block your Cashless Debit Card, you are not blocking your online Cashless Debit Card account. If you suspect that an unauthorised person knows your password to your online Cashless Debit Card account, you should immediately change your password or call the Customer Service Centre on 1800 828 232 (freecall) to report the issue.
Once you block your Cashless Debit Card, it cannot be unblocked and you will need to request a new Cashless Debit Card be sent to you.
Depending on where you live, you may be able to pick up a temporary Cashless Debit Card from your nearest TCU branch or a Services Australia.
Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the Cashless Debit Card Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available.