No.  Cash is not accessible through the Cashless Debit Card nor will cash-out work with the Cashless Debit Card at the point-of-sale.  If a Cashless Debit Card participant is receiving a refund on an item they purchased with the Cashless Debit Card, the merchant should not provide cash as a refund.

Yes.  The Cashless Debit Card can be used for purchasing goods and services at online merchants and over the phone or mail order purchases, unless the merchant sells restricted items, or falls into a category of business that is prohibited under the program.  A list of blocked business categories and merchants can be found here.

Yes.  Refunds to a Cashless Debit Card should only be performed for purchases made with the Cashless Debit Card.  No cash is to be provided as a refund where the purchase was made with a Cashless Debit Card.

In certain circumstances, yes.  If a merchant sells both restricted and unrestricted goods, they may be able to accept the Cashless Debit Card in their business if they sign an agreement to prevent the purchase of any restricted goods on a Cashless Debit Card.

The Department of Social Services is also working with merchants to assess their capabilities for implementing new technology that automatically prevents the purchase of restricted items with a Cashless Debit Card.

Merchants who sell both restricted and unrestricted goods and wish to accept the Cashless Debit Card can contact cashlessdebitcardmerchants@dss.gov.au to discuss options. Merchants that only sell restricted goods cannot accept the Cashless Debit Card.

Cashless Debit Cards are to be treated like any other Visa or eftpos Debit Card product, however we recommend that you check the following:

The network may be offline.  Ask the customer to provide another payment type or return when the payment system is online.  Cashless Debit Cards cannot be processed when the system is offline, as a PIN is required for the transaction to be validated.

The card’s chip or magnetic stripe may be damaged (a damaged card message will appear on the keypad screen).  Advise the cardholder that they will need to contact TCU to replace their card.

There may be insufficient funds left on the card for the transaction (the response code will display as ‘51’ on the terminal).  Ask the customer to provide another form of payment.

The cardholder may have forgotten their PIN (the response code will display as ‘55’ on the terminal).  Ask the cardholder to re-enter the correct PIN.

The terminal may be blocked.  This would only occur if your business sells both restricted and unrestricted goods and you have signed an agreement.  Ask the cardholder to use the approved terminal.

No.  If your point-of-sale system or the network is not operating (i.e. it is offline) then the Cashless Debit Card cannot be used for payment of goods and services.  It is recommended that you request the cardholder use another form of payment or return when the system is online.

The Cashless Debit Card can be used at almost any merchant that accepts Visa or eftpos.  The Cashless Debit Card can be used at merchants all over Australia or online unless the merchant primarily sells restricted items that is prohibited under the program.  A list of blocked business categories and merchants can be found here.

Yes.  Cashless Debit Card transactions are processed like all other debit cards, and must be processed through your terminal when a purchase is being made.