A Payment Nominee is a person you have authorised with Services Australia to receive and manage Centrelink payments on your behalf. Services Australia advise TCU when a SmartCard participant has a Payment Nominee and will notify TCU when the Payment Nominee relationship changes or ends.
FAQ Groups: SmartCard Nominee FAQs
How do I set up a Payment Nominee?
Find out how to arrange a Payment Nominee by going to the Services Australia website here, or by contacting Services Australia directly.
What can a Payment Nominee do?
Your Payment Nominee will be able to manage your payments on your behalf.
Your Payment Nominee will be issued with a SmartCard to use on your behalf. They will also be provided with access to your funds through a SmartCard online account. They will be able to contact our Customer Service Centre on 1800 828 232 (freecall) and make requests in relation to your account on your behalf, and will receive correspondence regarding your account (including account statements).
Please note, the use of the TCU SmartCard and TCU SmartCard Account by your Payment Nominee is subject to the same terms that apply to you. Any payment made by your Payment Nominee will be considered a payment by you.
When Services Australia advise us you have a Payment Nominee, we will send you a letter to advise your SmartCard will be cancelled and you will no longer have access to your account online.
Do I still have a SmartCard if I have a Payment Nominee?
If Services Australia advise us you have a Payment Nominee:
Your Payment Nominee will be issued a SmartCard on your behalf and they will be provided with access to your account online.
Your SmartCard will automatically cancel and you will no longer have access to your account online.
Your Payment Nominee may however, request the SmartCard they hold on your behalf be cancelled and a SmartCard be issued to you. In doing so, you will also be given access to your account online in addition to your Payment Nominee whose access will not be revoked unless the Payment Nominee relationship is ended with Services Australia. We will notify you if a Payment Nominee requests their card be cancelled.
Can I access my account online if I have a Payment Nominee?
If you authorise a Payment Nominee:
Your Payment Nominee will be issued a SmartCard on your behalf and will also be provided with access to your account online.
Your SmartCard will automatically cancel and you will no longer have access your account online.
Your Payment Nominee may however, request the SmartCard they hold on your behalf be cancelled and a SmartCard be issued to you. In doing so, you will also be given access to your account online in addition to your Payment Nominee whose access will not be revoked unless the Payment Nominee relationship is ended with Services Australia. We will notify you if a Payment Nominee requests their card be cancelled.
Who do I contact if I have questions about my Payment Nominee arrangement?
You can discuss and manage your Payment Nominee arrangements by contacting Services Australia.
What happens if my Payment Nominee arrangement ends?
If your Payment Nominee arrangement ends, the SmartCard issued to your Payment Nominee will be cancelled and they will no longer have access your account online.
You will have access to your account online and will receive a new SmartCard in the mail. While waiting for your new SmartCard to arrive, you can get a temporary card from your nearest TCU branch or a Services Australia location.
Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available.
Contact the Cashless Debit Card Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available.