Your Payment Nominee will be able to manage your payments on your behalf.
Your Payment Nominee will be issued with a SmartCard to use on your behalf. They will also be provided with access to your funds through a SmartCard online account. They will be able to contact our Customer Service Centre on 1800 828 232 (freecall) and make requests in relation to your account on your behalf, and will receive correspondence regarding your account (including account statements).
Please note, the use of the TCU SmartCard and TCU SmartCard Account by your Payment Nominee is subject to the same terms that apply to you. Any payment made by your Payment Nominee will be considered a payment by you.
When Services Australia advise us you have a Payment Nominee, we will send you a letter to advise your SmartCard will be cancelled and you will no longer have access to your account online.