What if I have a complaint?

If you want to submit a complaint or provide feedback about the TCU SmartCard, you can call our Customer Service Centre on 1800 828 232 (freecall).

If your complaint cannot be resolved using our Internal Dispute Resolution process, we will refer you to an External Dispute Resolution scheme approved by the Australian Securities and Investment Commission (ASIC).  The following document explains our complaints and dispute resolution process.

For further information about the SmartCard enhanced Income Management program: