Can I change my PIN to something I will not forget?

Yes.  You can change your PIN anytime online.  To do that you must:

Log in to your online TCU SmartCard Account or TCU SmartCard eIM mobile app

  • Click on the Settings link
  • Click on the Change PIN link.

Alternatively, you can contact the Customer Service Centre on 1800 828 232 (freecall) who can issue you a new PIN via a SMS to your registered mobile phone or have it sent to your residential address.