There are many ways to check how much money you have available in your SmartCard Account, to make purchases and to set-up payments.
Digital Banking
Logging into your online SmartCard Account at smartcardeimbanking.tcu.com.au/tcu/login. This can be done on your Computer, Laptop, Tablet or through the browser on your Mobile Phone. This is a 24 hour/7 days a week service.
Mobile Banking app
Logging into your online SmartCard Account on your Mobile Phone. This is a 24 hour/7 days a week service.
Download our free Android or Apple Mobile Phone app. The icon below will be installed on your phone and provide quick access to a full range of card and account functionality.
Download the Android Mobile app here
Download the Apple iPhone app here
SMS Balance from your Mobile Phone
Sending the SMS “BAL XXXX” from your registered mobile (where XXXX is the last four digits of your SmartCard number) to 0427 120 202 and we will send you an SMS with the amount of money you have in your account. This is a 24 hour/7 days a week service.
Balance enquiries from ATMs
Obtaining a free balance enquiry from any one of the following ATMs:
- any TCU ATM;
- any Commonwealth, Westpac, NAB, ANZ; and
- any other ATM in Australia that does not charge a fee for balance enquiries.
This is a 24 hour/7 days a week service.
Phone Banking
Calling 1800 828 232 (freecall) and following the prompts to hear your available balance. This is a 24 hour/7 days a week service.
For Phone Banking please register through your TCU Branch or our Customer Service Centre.
Your SmartCard VISA Debit Card
Use your SmartCard for purchases at most Merchants that have eftpos and use it online to make purchases over the Internet.
Some merchants are blocked if their primary business is providing alcohol or gambling products.
TCU Branches
We have Branches across most of the Top End of the Territory.
TCU Customer Service Centre
Calling the TCU Customer Service Centre on 1800 828 232 (freecall) and speaking to our staff many of which will speak in language if preferred. We are open 9.00am to 4.30pm Territory time.