Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.
You can lodge a complaint in any of the following ways:
Phone: (08) 8999 0777
Fax: (08) 8999 0788
Email: info@tcu.com.au
In writing to
TCU Complaints
PO Box 40425, Casuarina NT 0811
Completing a TCU Member Complaint Form
TCU subscribes to an external disputes’ resolution scheme, please contact:
Australian Financial Complaints Authority (AFCA)
GPO Box 3, Melbourne VIC 3001.
Phone: 1800 931 678
Email: info@afca.org.au
or visit their website at https://www.afca.org.au/
Privacy Notice:
Traditional Credit Union is collecting the above information so that we may respond to your enquiry and provide information in relation to products and services we provide. We will only use this information, unless you are already a member or subsequently decide to obtain a service or product from us, to respond to your enquiry. We may also disclose your personal information to agents, contractors, government agencies and bodies who assist us in our dealings with you. Our Privacy Policy (which you can obtain at this link, in branch or by contacting us on (08) 89990777 and asking for a copy) contains more information on how you can access and correct your personal information, how we use your personal information, how to complain if you believe we’ve breached our privacy obligations, and how we deal with complaints.