Transfers from TCU Cashless Debit Card accounts to another account that is not a TCU Cashless Debit Card account will be processed twice daily at 4am and 4pm (AEST). All recurring payments will occur at 4am, so you will need to ensure there are sufficient funds in your account to meet any recurring payments by 4am of the day the payment is to be made. In the event there are insufficient funds in your TCU Cashless Debit Card account by 4am the recurring payment will not be made and no money will be deducted from your account. Note that if the payment is to a business, the business may charge a fee for a missed payment.
To make adjustments (e.g. start, stop, or adjust) to recurring payments you will need to log in to your online account or TCU CDC mobile app and make changes the day before the payment is due.
If you want to stop a direct debit you can contact the merchant directly, or you can contact us on 1800 828 232 (freecall) and we will assess if we can cancel the arrangement on your behalf. When you make a BPAY Payment, the funds will be immediately deducted from your account on the date you make that BPAY Payment, if it is before 5 pm (AEST) on a business day. If a BPAY Payment is made after 5pm or on a non-business day this payment will be processed on the next business day.