What if my SmartCard is damaged?

If your SmartCard is damaged, you can call the Customer Service Centre on 1800 828 232 (freecall) or, alternatively, go online and follow the steps below to arrange for a replacement SmartCard to be sent to you:

Log in to your online TCU SmartCard Account or TCU SmartCard eIM mobile app

  • Click on the Settings link
  • Click on the Replace Card link.

Depending on where you live, you may be able to pick up a temporary SmartCard from your nearest TCU branch or a Services Australia. 

Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the SmartCard Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available.