Something was bought with my Cashless Debit Card and it wasn’t me, what should I do?

If you see a transaction on your Cashless Debit Card account that you did not make, or your Cashless Debit Card is lost or stolen, you should immediately call the Customer Service Centre on 1800 828 232 (freecall) or 1800 621 199 outside business hours.  If a transaction was not made by you, it could be fraud and a block will need to be placed on your Cashless Debit Card and/or account.  This is to stop further charges being made to your Cashless Debit Card account. 

You can block your own Cashless Debit Card by going online and following the steps below:

  • Log in to your Cashless Debit Card account or TCU CDC mobile app
  • Click on the Settings link
  • Click on the Block Card link
  • Click on Block Card button.

Once you block your Cashless Debit Card, it cannot be unblocked and you will need to request a new Cashless Debit Card be sent to you.  Remember that when you block your Cashless Debit Card, you are not blocking your online Cashless Debit Card account.

Depending on where you live, you may be able to pick up a temporary Cashless Debit Card from your nearest TCU branch or a Services Australia.  Contact the TCU Customer Service Centre on 1800 828 232 (freecall) to find the nearest TCU branch that has temporary cards available or the Cashless Debit Card Hotline on 1800 252 604 (freecall) to find the nearest Services Australia location with TCU temporary cards available.