Contact us to submit a request to stop, cancel or dispute a direct debit.
You can contact us by calling our Call Centre between 9:00 am – 4:30 pm Monday to Friday, completing a contact form here Contact Us – Traditional Credit Union (tcu.com.au), by emailing info@tcu.com.au or by attending one of our branches during their ordinary opening times Branch Locations – Traditional Credit Union (tcu.com.au)
Once submitted, we will contact you when your request has been completed, or if we need any further detail from you. Stopping or cancelling your direct debit will prevent future payments from being debited from your account, however any contractual arrangement between you and the merchant may remain in place. So, you may want to also contact the merchant or service provider to inform them the payments have been stopped, as there may be implications to your contract. For example, if you still owe money for a service or utility, you’ll need to negotiate an alternative payment method.
To cancel or update a recurring payment on your debit or credit card, you’ll need to contact the merchant or service provider directly.
If you have a regular payment set up and your credit or debit card expiry dates change, it’s your responsibility to tell the merchant or service provider.