Automated Telephone Banking Services are ending 30th November 2024
Our current automated phone banking provider is ceasing services in Australia on 30th November 2024. We are continuing to investigate solutions to replace this service, but we will not have a replacement in time by 1st December.
This means is that TCU member’s will no longer be able to access automated phone banking services, including balance enquiries, account activity, BPAY bill payments, transferring money between accounts and to other TCU accounts.
We understand that this may impact you and we sincerely apologise for any inconvenience this may cause. However, rest assured that TCU has a range of alternative banking options available, and we’re committed to assisting our members who may be impacted by this change.
Alternative banking options
- Internet banking
- Calling the Call Centre; 1800 828 232 (Monday – Friday 9.00am to 4.30pm)
- Visit a Traditional Credit Union branch (click here for a list of locations)
Set-up Internet Banking
You can register for internet banking the following ways:
- Register Online
- Visit a TCU Branch
- Call our Call Centre 1800 828 232 (option 3)
Once you have your temporary password log in to Internet Banking at https://ebanking.tcu.com.au. You will need to enter your member number and the temporary Internet Banking password you were given.
When you are logged in the system will ask you to choose your own new password. Choose one that no one else knows what it is. Follow the instructions on the screen to do this.
IMPORTANT INFORMATION
• Do not reveal your password to anyone and do not keep a written record even if it is disguised. The best way to ensure protection of your password is to memorise it.
Why is automated phone banking ceasing?
Our current automated phone banking supplier is ending their service in Australia on 30 November 2024. Our call centre will remain available via 1800 828 232 to assist you with your banking needs.
Will you be replacing the automated phone banking service?
We have thoroughly reviewed replacement options for the system and are continuing to work on a solution which to replace the automated phone banking service.
How are you communicating this change to customers who use the service?
Customers currently using the automated phone banking will be contacted provide information on the removal of the service and to outline the alternative banking options available. Our branch and contact centre teams will provide additional support to help our most impacted customers transition to an alternative way to bank.
How do I register for Internet Banking?
Please click on the button ‘Register for Internet Banking’ on this page and fill in the form. Our team will contact you with 24 hours (standard business hours) to provide your sign in details.
Is internet banking a secure way to bank?
We have various security measures in place that help protect your personal details, funds and account information from unauthorised access when using internet banking.
- Password anonymity
- Timeouts for inactivity
- Strong password requirements
I’m not computer savvy, what are my banking options?
We’re committed to helping you adjust to this change and have a dedicated team available to support you. If you need support to set up internet banking, or find an alternative way to do your banking, please call us on 1800 828 232 or visit your local branch.
I prefer to speak to a person
Call our Call Centre on 1800 828 232.
How do I find out more?
We’re here to help. If you have any further questions, feedback or want to discuss alternative ways to pay, please call us on 1800 828 232 email info@tcu.com.au, or visit your local branch.