Phone Banking allows you to do basic banking functions such as checking your balance, transferring between your accounts, or listening to your last 5 transactions.
To register for phone banking please call 1800 828 232 to speak to our call centre team or visit your local branch.
Alternative banking options
- Internet banking
- Calling the Call Centre; 1800 828 232 (Monday – Friday 9.00am to 4.30pm)
- Visit a Traditional Credit Union branch (click here for a list of locations)
Set-up Internet Banking
You can register for internet banking the following ways:
- Register Online
- Visit a TCU Branch
- Call our Call Centre 1800 828 232 (option 3)
Once you have your temporary password log in to Internet Banking at https://ebanking.tcu.com.au. You will need to enter your member number and the temporary Internet Banking password you were given.
When you are logged in the system will ask you to choose your own new password. Choose one that no one else knows what it is. Follow the instructions on the screen to do this.
IMPORTANT INFORMATION
• Do not reveal your password to anyone and do not keep a written record even if it is disguised. The best way to ensure protection of your password is to memorise it.
How do I register for Internet Banking?
Please click on the button ‘Register for Internet Banking’ on this page and fill in the form. Our team will contact you with 24 hours (standard business hours) to provide your sign in details.
Is internet banking a secure way to bank?
We have various security measures in place that help protect your personal details, funds and account information from unauthorised access when using internet banking.
- Password anonymity
- Timeouts for inactivity
- Strong password requirements
I’m not computer savvy, what are my banking options?
We’re committed to helping you adjust to this change and have a dedicated team available to support you. If you need support to set up internet banking, or find an alternative way to do your banking, please call us on 1800 828 232 or visit your local branch.
I prefer to speak to a person
Call our Call Centre on 1800 828 232.
How do I find out more?
We’re here to help. If you have any further questions, feedback or want to discuss alternative ways to pay, please call us on 1800 828 232 email info@tcu.com.au, or visit your local branch.