Automated Telephone Banking Services are ending
Our current automated phone banking provider is ceasing services in Australia. We are continuing to investigate solutions to replace this service.
This means that TCU members will no longer be able to access automated phone banking services, including balance enquiries, account activity, BPAY bill payments, and transferring money between accounts and to other TCU accounts.
We understand that this may impact you and we sincerely apologise for any inconvenience this may cause. However, rest assured that TCU has a range of alternative banking options available, and we’re committed to assisting our members who may be impacted by this change.
Our call centre will remain available via 1800 828 232 to assist you with your banking needs.