For changes to your name we will need documented proof of the change, such as:
- marriage certificate;
- deed poll;
- adoption papers; or
- divorce certificate
For changes to your name we will need documented proof of the change, such as:
You must advise us immediately if you change your phone number or address by mail, telephone, in person, email, or by fax.
Visit a branch to obtain a new CueCard and PIN on the spot. Visa cards must be ordered to get a new PIN and will take 10-14 days.
Fees and charges may apply for the issue of a new card. Please refer to our Interest, Fees and Charges brochure for more details.
BSB is 704-062
TCU can issue a new CueCard immediately at any one of our branches.
Lost of Stolen Card Call 1800 621 199 (After Hours).