Contact us to submit a request to stop, cancel or dispute a direct debit.

You can contact us by calling our Call Centre between 9:00 am – 4:30 pm Monday to Friday, completing a contact form here Contact Us – Traditional Credit Union (tcu.com.au), by emailing info@tcu.com.au or by attending one of our branches during their ordinary opening times Branch Locations – Traditional Credit Union (tcu.com.au)

Once submitted, we will contact you when your request has been completed, or if we need any further detail from you. Stopping or cancelling your direct debit will prevent future payments from being debited from your account, however any contractual arrangement between you and the merchant may remain in place. So, you may want to also contact the merchant or service provider to inform them the payments have been stopped, as there may be implications to your contract. For example, if you still owe money for a service or utility, you’ll need to negotiate an alternative payment method.

To cancel or update a recurring payment on your debit or credit card, you’ll need to contact the merchant or service provider directly.

If you have a regular payment set up and your credit or debit card expiry dates change, it’s your responsibility to tell the merchant or service provider. 

A direct debit is a regular automatic payment set up on your eligible TCU account using your BSB and account number. When you set up a direct debit using your BSB and account number, it allows a merchant or service provider to withdraw an agreed amount of money from your account into a merchant’s or service provider’s account at set times.

A recurring payment is a regular automatic payment set up from your debit or credit card with a merchant or service provider. To do this, you’ll need to arrange a direct debit authority and give the merchant or service provider your card number, expiry date and 3-digit CVV number on the back of your card. This allows the merchant or service provider to charge your debit or credit card.

For changes to your name we will need documented proof of the change, such as:

• marriage certificate;
• deed poll;
• adoption papers; or
• divorce certificate

You must advise us immediately if you change your phone number or address by mail, telephone, in person, email, or by fax.

Visit a branch to obtain a new CueCard and PIN on the spot. Visa cards must be ordered to get a new PIN and will take 10-14 days.

Fees and charges may apply for the issue of a new card. Please refer to our Interest, Fees and Charges brochure for more details.

BSB is 704-062

TCU can issue a new CueCard immediately at any one of our branches.

Lost of Stolen Card Call 1800 621 199 (After Hours).