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Australia's             financial institution, owned by and run for indigenous people bringing culturally

appropriate financial services to people living in some of the most remote areas of the country, speaking

the same language, knowing the same cultures and coming from the same land as our customers.

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Internet Banking

 

You can use Internet Banking to access your accounts 24 hours a day, seven days a week. This means that you can check your account balance, pay bills and transfer money to other people instantly without having to go through a TCU branch. Internet Banking is easy to use and all you need is a computer with Internet access.

 

IMPORTANT INFORMATION

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 Things you can do with Internet Banking

 

- Check the balance of your account.

- Transfer funds between your accounts as well as to other linked TCU accounts.

- Transfer funds externally to other Bank or Credit Union accounts.

- Pay your bills using BPAY.

- Update you personal information.

- See past transactions online.

- Print your financial information

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How to use Internet Banking

 

 

If you have not used Internet Banking before, call the Head Office on 08 8999 0777 and press 2 to speak to one of our operators so that they can set you up and give you a special Internet Banking password.

 

 

Once you have your password log in to Web Banking at www.tcu.com.au. You will need to enter your member number and the Internet Banking password you were just given.

 

 

Once you are logged in the system will ask you to choose your own new password so that no one else knows what it is. Follow the instructions on the screen to do this.

 

 

On the left hand side of the screen you will see a menu of all of the things you can do or access with Internet Banking. Click on the item that you would like to use and follow all the instructions on the screen.

 

 

When you have finished using internet banking remember to log out by clicking on the log out button in the menu list. This will ensure that no one else can access your accounts after you leave the computer.

 

The voice will now run through the main menu of services (following) that you can access through phone banking. Just follow the prompts and press the number of the service that you require.

 

 

If you would like to use phone banking to transfer money to someone else's TCU account you will need to call Head Office again on 08 8999 0777 to get a staff member to link that persons account number to your phone banking. This will make sure that you don't transfer money to the wrong persons account by accident. Once you have that persons account linked once you can then transfer money whenever you like without having to speak to an operator again.

 

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IMPORTANT INFORMATION

 

• Do not reveal your password to anyone and do not keep a written record even if it is disguised. The best way to ensure protection of your password is to memorise it.

 

Refer to our Product Disclosure Statements brochure for full details. This brochure contains terms and conditions of internet banking and apply when you use TCU’s Netteller. Your use of Netteller indicates your acceptance of such terms and conditions.

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Traditional Credit Union Limited ABN 50087650922 Australian Financial Services Licence/Australian Credit Licence 244255 BSB 704 062