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Australia's             financial institution, owned by and run for indigenous people bringing financial services to people living in some of the most remote areas of the country, speaking the same language, knowing the same cultures and coming from the same land as our customers.

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Complaints and Feedback


Traditional Credit Union values any concerns that our members might have and we will do our utmost to resolve any issues you may have.


Lodge a complaint


  • in person;
  • by telephoning (08) 89990777;
  • by fax to TCU on (08) 89990788;
  • completing a TCU Member Complaint Form;
  • in writing to TCU Complaints  at: PO Box 40425, CASUARINA NT 0811; or
  • email;



TCU subscribes to an external disputes resolution scheme, please contact:



Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

1800 931678



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Traditional Credit Union Limited ABN 50087650922 Australian Financial Services Licence/Australian Credit Licence 244255 BSB 704 062