Australia's             financial institution, owned by and run for indigenous people bringing culturally

appropriate financial services to people living in some of the most remote areas of the country, speaking

the same language, knowing the same cultures and coming from the same land as our customers.

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Help & Guidance >

FAQ's >

FAQ's

I have lost my Cuecard, how do I get a replacement card?

TCU can issue a new Cuecard immediately at any one of our 17 branches located across the Northern Territory

 

Lost of Stolen Card Call 1800 621 199 (After Hours)

 

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What is TCU’s BSB number?

704-062

 

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I have forgotten my PIN number, how do I get a new one?

You can visit our Darwin, Katherine or Alice Springs branches to have a new PIN recorded on your Cuecard or Visa Debit card.

 

Alternatively you can visit one of our remote community branches to have a new card and PIN number issued.  Fees and charges may apply for the issue of a new card, please refer to our Interest, Fees and Charges brochure for more details.

 

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What do I need to do if I’ve changed my address or phone number?

You must advise us immediately if you change your phone number or address by mail, telephone, in person, email, or by fax.

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What do I need to do if I’ve changed my name?

For changes to your name we will need documented proof of the change, such as:-

• marriage certificate;

• deed poll;

• adoption papers; or

• divorce certificate

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Traditional Credit Union Limited ABN 50087650922 Australian Financial Services Licence/Australian Credit Licence 244255 BSB 704 062